Terms & Conditions

All sale prices are in US Dollars.

Flat rate shipping only applicable to USA and Canada. International orders will be shipped via DHL, Fedex or UPS and client will need to pay the DIFFERENCE of shipping charges based on a quotation if products are bought through our shopping cart. Otherwise please contact us for custom quotation and shipping charges.
Our preferable international shipper is DHL as we have a LARGE discount due to our account volumes.
All duties, taxes and customs fees related to the import of the merchandise will be the responsibility of the purchaser. Shipping terms on export documents will reflect above information which is also known as DDU.
Please inform yourself of such charges prior to purchase as to avoid any surprises.

We do not sell any customer data to third parties. For any direct purchases or specialized sales promotions/programs/volume incentives or similar offerings; all terms and conditions are outlined on our personalized quotation and finalized on the bill of sale as well as the terms outlined on this page. Our objective is to maximize customer service and exceed your service expectations.

It is the responsibility of the client / end user to ensure proper installation, maintenance and all purchased products and are approved for usage by their jurisdiction and/or government agencies. This condition applies to all products. All sales are final but guaranteed against manufacturer defect for a period of 1 year.

Reception of Merchandise: On rare occasion, goods may be damaged in shipment. This can occur in any industry to almost all products. We carry an ample amount of insurance on shipments and there is a very strict claims process with all carriers that must be followed. Therefore, it is the responsibility of the client to: 

1. Make the carrier driver report on the shipping documents or in their system software of any damage to the packaging materials or items upon signature 

2. Report via email any damages to us within 3 days of receiving shipment

3. Keep all packaging materials until advised via email

4. Take pictures of damaged items and email us as soon as possible.

Our objective to is replace damaged goods during shipment as soon as possible and in order to keep costs down, cooperation of the above is greatly appreciated.

All logos and trade-marks are property of their respective owner(s) and company(s). Some product descriptions and terminology may have been slightly modified for truncation purposes while maintaining respect and integrity.

ABOUT US

Background:

Our senior team has gained a vast amount of coffee industry experience that includes product development for commercial espresso machines, coffee roasters, retail coffee silos and CPG coffee products. Passionate for coffee and relationships, we are poised for growth via implementation of our 4 Guiding Core Values and Principles that cultivates Customer Service Excellence in order to increase loyalty and solve customer related issues. Sustainability and Eco-Friendly are great concerns in our production, therefore almost all of our left over supplies are proudly recycled!

Key Accounts:

We have the experience, capability and networks to service national key accounts for espresso machines, grinders and coffee silos.

Coffee Bean Dispensers:

Market leader of the highest quality coffee bean dispensers.

4 Guiding Core Values and Principles:

Leadership:

Always maintain a positive long-term view, focus on quality, be solution-oriented and cultivate value for relationship building.

Knowledge:

Our business model requires us to become experts in the products and services that we provide in order for our customers to gain trust and make informed decisions. Learning is dynamic and not static. Our culture encourages professional development, new businesses processes and adhering to goals.

Action: 

Our mission is to provide the most efficient service while adhering to the highest level of consistency, integrity and reliability while staying true to our culture and objectives. 

Communications:

We will strive to provide succinct valuable information in order to ensure understanding throughout our value chain. Internally, we are to maintain ethical and healthy relationships with all stakeholders. Externally, we are to provide transparency and accuracy in quotations, contracts and after sales customer service.