All sales are final and prices are in US Dollars
Flat-rate shipping is only applicable to the USA and Canada. International orders will be shipped via DHL, FedEx, or UPS, and the client will need to pay the DIFFERENCE of shipping charges based on a quotation if products are bought through our shopping cart. Otherwise, please contact us for custom quotation and shipping charges. Customer can obtain full refund if they do not agree to the difference in shipping prices for orders shipped outside of USA and Canada.
Our preferred international shipper is DHL and FedEx, as we have a LARGE discount due to our account volumes.
All duties, taxes, and customs fees related to the import of the merchandise will be the responsibility of the purchaser. Shipping terms on export documents will reflect the above information, which is also known as DDU.
Customer responsible for obtaining all necessary jurisdictional approvals for product usage and display. Goods are sold as-is and sales are final.
Please inform yourself prior to purchase as to avoid any surprises.
We do not sell any customer data to third parties. For any direct purchases or specialized sales promotions/programs/volume incentives or similar offerings, all terms and conditions are outlined on our personalized quotation and finalized on the bill of sale as well as the terms outlined on this page. Our objective is to maximize customer service and exceed your service expectations.
It is the responsibility of the client/end user to ensure proper installation, maintenance, and all purchased products and are approved for usage by their jurisdiction and/or government agencies. This condition applies to all products. All sales are final but guaranteed against manufacturer defects for a period of 2 year. Our dispensers are not intended for artificially flavored coffees. Please contact us for our upgrade options.
Reception of Merchandise: On rare occasions, goods may be damaged in shipment. This can occur in any industry with almost all products. We carry an ample amount of insurance on shipments, and there is a very strict claims process with all carriers that must be followed. Therefore, it is the responsibility of the client to:
1. Make the carrier driver report on the shipping documents or in their system software any damage to the packaging materials or items upon signature
2. Report via email any damages to us within 3 days of receiving shipment
3. Keep all packaging materials until advised via email
4. Take pictures of damaged items and email us as soon as possible.
Our objective is to replace damaged goods during shipment as soon as possible and in order to keep costs down, cooperation of the above is greatly appreciated.
All logos and trademarks are the property of their respective owner(s) and company(s). Some product descriptions and terminology may have been slightly modified for truncation purposes while maintaining respect and integrity. All photos are our property and we do not authorize their distribution or publication without obtaining our written consent.
Our senior team has gained a vast amount of coffee industry experience that includes product development for commercial espresso machines, coffee roasters, retail coffee silos, and CPG coffee products. Passionate for coffee and relationships, we are poised for growth via the implementation of our 4 Guiding Core Values and Principles that cultivate Customer Service Excellence in order to increase loyalty and solve customer-related issues. Sustainability and Eco-Friendly are great concerns in our production, therefore, almost all of our leftover supplies are proudly recycled!
We have the experience, capability, and networks to service national key accounts for espresso machines, grinders, and coffee silos.
Market leader of the highest quality coffee bean dispensers.
4 Guiding Core Values and Principles:
Always maintain a positive long-term view, focus on quality, be solution-oriented, and cultivate value for relationship building.
Our business model requires us to become experts in the products and services that we provide in order for our customers to gain trust and make informed decisions. Learning is dynamic and not static. Our culture encourages professional development, new business processes, and adherence to goals.
Our mission is to provide the most efficient service while adhering to the highest level of consistency, integrity, and reliability while staying true to our culture and objectives.
We will strive to provide succinct, valuable information in order to ensure understanding throughout our value chain. Internally, we are to maintain ethical and healthy relationships with all stakeholders. Externally, we are to provide transparency and accuracy in quotations, contracts, and after-sales customer service.